Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

Best Western Hotel Zen is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of USD 22. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Best Western Hotel Zen also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Best Western Hotel Zen has a car park right on site for maximum convenience. Car parking is free for guests. Self-parking is conveniently available at the property. If you're looking for an easy way to get around Quito with private transportation, the hotel can arrange both taxis or car rental.

Best Western Hotel Zen does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.